Mohamed Tawfiq, CEO of Hospitality Services at ACT, announced that they achieved 50% growth in revenues during the past two years, despite the exceptionally difficult circumstances of the Covid-19 pandemic in 2020. Thanks to the company’s strategic partnership with Oracle Hospitality, they overcame the repercussions of the crisis to continue supporting existing and new customers and remain the technology partner of choice, by offering technology solutions that fit the current situation and needs of all customers.
In response to the covid-19 crisis, ACT launched the “ACT Cares” Program to support its valuable customers in the hospitality sector, including hotels, food, and beverage companies. The program ensures that all operations continue seamlessly under the most difficult conditions that could negatively affect any of the hospitality sector businesses.
Tawfiq said: “The entire market will witness huge changes and challenges in the coming period. Hence, we have redefined our main goals for 2021 to focus on providing modern technological solutions tailored for the post-covid-19 world and expand the database of our customers inside and outside Egypt using our partnerships with international players and a professional technical team to ensure the provision of the best services with the highest quality.
He added: “We are proud of our 30-year strategic partnership with Oracle Hospitality both locally and internationally through our offices abroad. This partnership has had the greatest impact on our success in foreign markets, which enabled us to become one of the top three hospitality partners in the world.
Last year, ACT started offering top-notch applications for hotel management, procurement, and human resources, such as the leading enterprise solution suite for the hospitality industry, OPERA Cloud. wit open architecture, built-in integration services, and open API, the application offers an intuitive user interface, comprehensive functionality for all areas of hotel management, secure data storage and hundreds of key partner interfaces to meet the needs of hotels of all types and sizes. The application orchestrates hotel operations, manage guest preferences, manage room inventory and rates, and evolve constantly all while keeping data secure.
ACT also introduced Oracle Hospitality Materials Control, which is a comprehensive procurement, inventory, and cost-control system that provides essential data, including the cost of sales, effective revenue, stock on hand, order proposals, and stocking requirements in real-time.
Moreover, ACT presented Oracle MICROS Simphony POS, which can be used on fixed and mobile devices and supports operations of all types and sizes, from global hotel chains to independent hotels, casinos, and resorts as well as MAESTRO ACT HRMS, the multi-property system, which allows creating many properties in one database and view consolidated reports. Finally, ACT also trained tens of engineers who have obtained Oracle certificates as part of large joint projects.
ACT has successfully becoming the top technology partner for its hospitality customers in the region thanks to the world-class solutions and applications it offers exclusively and the professional technical support team that have enabled ACT to provide immediate solutions to customers remotely through the cloud. ACT’s applications also provide users with many useful information such as status of sales and employment, peak times, and customer data – all integrated in periodic reports made available online. The applications integrate source and points of sale information and collect every interaction that a business has with its customers in one place and then makes all of that information available to the company in one customizable dashboard through the central CRM DB program.ACT – Oracle Hospitality 30-year partnership successfully raise revenues by 50% over two years