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1F91996A-631B-4154-8721-07479675ABE1
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gation
PMS Specialist
Cairo
PMS Specialist
Operations Department
Job purpose:
Handle the system installation cycle (configuration, installation, testing, etc.).
Train the customer’s users on the application usage.
Record of all cases on CRM accurately, resolve and close it within the SLA.
Ensure the project progress as per the implementation plan.
Monitor and review on the escalated tickets to the vendor till resolution.
Conduct Test Lab if requested.
Filling the internal documents cycle as per ACT Standards.
Practice and be updated on the new technologies and prepare reference documents for them.
Qualifications:
BSc. of Tourism or any equivalent degrees.
Hotel operations background is a must.
Preferable knowledge in Oracle & Microsoft.
Excellent command of English language.
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